Terms & Conditions

Welcome to the cromerhallconcerts.com website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or purchasing a ticket you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, please refrain from using our site.



The term ‘CLGroup’ or ‘us’ or ‘we’ refers to the owner of the website whose company registration number is ?????? Registered in England. The term ‘Website’ means the website located at www.hsconline.co.uk or any subsequent URL which may replace it. The term ‘you’ refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:



We will take all reasonable care to ensure that all details, descriptions and prices appearing on the Website are correct at the time when the relevant information was entered onto the system. All content is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.



This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited, these materials are protected by United Kingdom and international copyright and database right laws. You are only allowed to use this site and the material it contains as set out in these terms.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


Third party web sites

This website may contain links to other third party websites, which are not under the control of and are not maintained by CLGroup. Any such links do not constitute an endorsement by CLGroup of any products or services available on such sites. CLGroup provides these links for your convenience only and you use such links entirely at your own risk. We accept no responsibility for the content or use of such sites or information contained in them.


CLGroup is committed to protecting your privacy, we will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).
When you use this Website, we may ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, ticket selections, credit card or other payment information.
We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website. We may collect this information even if you do not register with us.
We use your information only for the following purposes:
• Processing your orders;
• For statistical or survey purposes to improve this Website and its services to you;
• To serve website content and advertisements to you;
• To administer this website;
• If you consent, to notify you of events or special offers that may be of interest to you.

Based on what you tell us about yourself and where we think it is relevant, we may contact you to provide information about CLGroup and our events and services, you may tell us at any time not to do this by following the unsubscribe instructions in any email we send you.
We will not share your Personal Information with any company outside of the CLGroup for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time – if you do not accept Cookies you will be unable to use this Website for shopping purposes, only for browsing and research.
Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to [email protected]



Ticket purchases through our website are processed in congunction with TicketSource.co.uk and Stripe.com
For the protection and security of your payment information during transmission, we utilise an industry standard Secure Sockets Layer (SSL) software, which encrypts information you input.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.


Discounted Event Tickets

Discounted tickets to any of our events will be sold on a first come first serve basis. Where available, discounted tickets will be released in limited quantities, once all discounted tickets have been sold, only full price tickets will be available for purchase.
All refunds are offered at the individual discretion of CLGroup and will be based on the purchase value of the ticket in question.


Facebook Offers

‘Local residents’ are identified via the Facebook mapping system. Any recipient of an ‘offer’ message can receive the price drop tickets.
Tickets are limited to a set number released a day to ensure that no more than an agreed percentage of the total audience receive subsidised tickets.
Existing customers in the defined ‘local area’ are entitled to additional tickets or products to compensate when enquiring via [email protected].com
These are distributed at the discretion of management.


Event Terms & Conditions

1. This event will continue regardless of weather except in the case of extreme weather conditions affecting the venue. In such cases the event can be cancelled at any point to ensure public safety.
2. Tickets can be purchased online or over the phone. Our ticket sales are handled by TicketSource. As a ticket agent they charge a booking fee. Additional charges apply for receiving your tickets through the post. TicketSource charge an additional fee for tickets booked through their telephone call centre. TicketSource set the ‘booking fee’ tariff.
3. Please note that email confirmations are not tickets and will not be accepted as tickets to access the arena. Tickets will only be refunded if the organiser cancels the event and the event insurer agrees to refund costs. The booking fee is not refundable under any circumstances.
4. Refunds are offered at the individual discretion of CLGroup. If for any reason the concert has to be cancelled or the performance terminated due to an ‘Act of God’ then the CLGroup retain the right to not offer refunds.
5. It is the responsibility of the customer to check the date, time and show on your tickets as mistakes cannot always be rectified. It is a condition of sale in respect of all tickets that a ticket is only valid for admission to the performance it was booked for.
6. Tickets which are lost or not delivered due to the fault of the consumer will not be replaced. It is the responsibility of customers to keep all tickets, e-tickets and documents safe. Electronic tickets cannot be duplicated. If a ticket is duplicated it will be automatically terminated and no refund offered
7. Seating is not provided in the arena – folding chairs are permitted. Please note that the venue surface is uneven and covered in grass. Customers with mobility issues may request assistance. Assistance must be booked in advance.

8. Gazebo pitches are reserved for customers who have purchased an additional gazebo pitch ticket. Pitch size is roughly 4m x 4m, customers must provide their own gazebo. Gazebo pitches are located around the perimeter of the arena, both at the sides and the rear. Pitches will be distributed on a first come first serve basis. Gazebo tickets are not valid for site entry, all customers require entry tickets in addition to any Gazebo pitch tickets.
9. Naked flames (including fireworks, BBQs, sparklers), laser pens, banners, flagpoles, parasols, gazebos, tents and dogs (apart from registered assistance dogs) are prohibited.
9a. Alcohol is permitted on site, however due to event regulations, bottles of spirits over 800cl are restricted.
10. Admission is by physical ticket, e-ticket or printed ticket only, no other proof of purchase will be accepted.
11. Professional photography is prohibited.
12. Under 16s must be accompanied by a parent/guardian (18 or over) and supervised at a maximum ratio of 1 adult to 4 children. All tickets are priced at £38 without concessions. Please note children aged 5 and under do not require a ticket.
13. CLGroup will not be responsible for damage or injury caused or that caused by third parties or for loss of personal property on site or left in vehicles. Damages will not be paid in any circumstances.
14. We reserve the right to refuse admission. Any person who refuses or fails to comply with instructions from any persons acting for The CLGroup may be removed from the venue. No person considered drunk or under the influence of drugs will be admitted.
15. Ticket holders consent to recording, filming, CCTV and photography that may be used for promotional purposes.
16. The purchase and use of this ticket shall constitute an acceptance of these conditions by the purchaser and holder.


CLGroup reserves the right to change these terms and conditions at any time.