Terms & Conditions

These terms and conditions apply to the use of this website and by accessing this website and/or purchasing a ticket you agree to be bound by the terms and conditions set out below.

 

 

Content

All content is subject to change without notice.
Neither we nor any third parties provide any guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. By accepting these terms and conditions you acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

Rights

This website contains material which is owned by or licensed to CLGroup. This material includes, but is not limited to, the design, layout, appearance and graphics. Reproduction of these materials is prohibited and they are protected by United Kingdom and international copyright and database rights laws. You are only allowed to use this site and the material it contains as set out in these terms. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

Third party web sites

This website may contain links to other third party websites, which are not under the control of and are not maintained by CLGroup. We accept no responsibility for the content or use of such sites or information contained in them.

Privacy Policy

CONRAD LORD GROUP LIMITED and CL2GROUP, hereafter referred to as CLG, registration number 10495618 & 10553997 Registered in England.

 

 

What information do we collect about you?

We collect information about you when you register with us or purchase tickets to any of our events. We also collect information when you voluntarily contact us, complete customer surveys, provide feedback or participate in competitions. Website usage information is collected using cookies.

 

 

How will we use the information about you?

We collect information about you to process your order, manage your account and if you agree, to contact you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits.

CLG will not share your information with any company outside of CLG for mail or marketing purposes.

 

 

Marketing

We would like to send you information about products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing or information purposes.

If you no longer wish to be contacted for marketing purposes, simply contact us at [email protected]

If you have signed up to our email newsletter, you may also tell us to stop contacting you by clicking on the Unsubscribe link in any marketing email that we send you.

 

 

Access to your information and correction

You have the right to request a copy of the information that we hold about you. Please email on [email protected] We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.

 

 

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is use to track visitor use of the website and to compile statistical reports on website activity. At CLG we use cookies to keep track of what you have in your shopping basket, and to identify you when you return to our site. To purchase tickets to any of our events, you need to have cookies enabled. For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites will tell you how to remove cookies from your browser. If you don’t wish to enable cookies, you will still be able to browse the site and use it for research purposes but you will not be able to buy anything. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note, cookies can’t harm your computer. We do not store personally identifiable information such as credit card details in cookies, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or improve the content of our site. This information is part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website. We know you’d expect nothing less from us, and if you have any further concerns then do not hesitate to contact by phone or email and we will be more than happy to help.

 

 

Other websites

Our website contains links to other websites, which are not under the control of and are not maintained by CLG. This privacy policy only applies to this website so when you link to other websites you should read their privacy policies.

Any such links do no constitute an endorsement by CLG of any products or services available on such sites. CLG provides these links for your convenience only and you use such links entirely at your own risk. We accept no responsibility for the content or use of such sites or information contained in them.

 

 

TicketSource & Gigantic

TicketSource & Gigantic are our official ticketing partners, when purchasing tickets to any of our events you will be utilising their ticket booking websites and services. For a copy of their individual privacy policies, click the following links: TicketSource Privacy Policy, Gigantic Privacy Policy.

 

 

Secure shopping

You can shop safe in the knowledge that any sensitive data submitted to either TicketSource or Gigantic is protected by high-level SSL encryption technology.

We do not hold any of your credit card details on file, all information is processed by our bank and is kept within full compliance of the PCI Credit Card Security standard.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

 

 

Changes to our privacy policy

We keep our privacy policy under regular review and will place any updates on this web page. This privacy policy was last updated April 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By email: [email protected]

Telephone: 01263 649516

 

Discounted Event Tickets

Discounted tickets to any of our events will be sold prior to April 2nd 2018, also referred to as Easter Monday 2018. Once all discounted tickets have been sold, only full price tickets will be available for purchase.
All refunds are offered at the individual discretion of CLGroup and will be based on the purchase value of the ticket in question.

 

Facebook Offers

These are distributed at the discretion of CLGroup. Ticketing partners may from time to time discount tickets. Enquiries should be raised with the ticketing platform directly.

 

Event Terms & Conditions

1. This event will continue regardless of weather except in the case of extreme weather conditions affecting the venue. In such cases the event can be cancelled at any point to ensure public safety.
2. Our ticket sales are handled by TicketSource. As a ticket agent they charge a booking fee. Additional charges apply. Please note that email confirmations are not tickets and will not be accepted as tickets to access the arena.
3. Tickets will only be refunded if the organiser cancels the event and the event insurer agrees to refund costs. The booking fee is not refundable under any circumstances.
4. Refunds are offered at the individual discretion of CLGroup. If for any reason the concert has to be cancelled or the performance terminated due to an ‘Act of God’ then the CLGroup retain the right to not offer refunds.
5. It is a condition of sale in respect of all tickets that a ticket is only valid for admission to the performance it was booked for.
6. It is the responsibility of customers to keep all tickets, e-tickets and documents safe.
7. Seating is not provided in the arena – folding chairs are permitted. Please note that the venue surface is uneven grassland.
8. Gazebo pitches are reserved for customers who have purchased an additional gazebo pitch ticket. Pitch size is roughly 4m x 4m and customers must provide their own gazebo. Gazebo pitches are located around the perimeter of the arena. Gazebo tickets are not valid for site entry, all customers require entry tickets in addition to any Gazebo pitch tickets.
9. Ticket holders agree to not bring restricted items, as outlined in our FAQ section, into the arena.
9a. Alcohol is permitted on site however, due to event regulations, bottles of spirits over 800cl are restricted.
10. Admission is by physical ticket, e-ticket or printed ticket only, no other proof of purchase will be accepted.
11. Professional photography is prohibited.
12. Under 16s must be accompanied by a parent/guardian (18 or over) and supervised at a maximum ratio of 1 adult to 4 children.
13. CLGroup will not be responsible for damage or injury caused or that caused by third parties or for loss of personal property on site or left in vehicles. Damages will not be paid in any circumstances.
14. We reserve the right to refuse admission.
15. Ticket holders consent to any recording, filming, CCTV and photography that may be used for promotional purposes.
16. The purchase and use of this ticket shall constitute an acceptance of these conditions by the purchaser and holder.

CLGroup reserves the right to change these terms and conditions at any time.